Shipping and Delivery

Preparing your order

We prepare paid, confirmed orders within three business days. This is our preparation period, not the delivery time. Our working days are Saturday through Thursday; Friday is our weekly closure. If an address or payment needs clarification, we will contact you ly and explain any effect on dispatch.

Shipping choices and charges

Shipping is paid by the customer. Select from the delivery options available for your address at checkout and review the charge before payment. HUDŪN arranges shipments through available shipping carriers. Coverage depends on the destination, contents and carrier restrictions; not every service is available for every address. If no suitable option appears, contact us before ordering. We will not add a shipping surcharge after purchase without your agreement.

Labels, collection and tracking

Once your parcel is prepared, we create and print its shipping label and arrange collection by the carrier. A label or tracking number means the shipment has been created; it does not confirm that the carrier has collected it. Carrier tracking updates after collection. Transit time depends on the selected service and destination and begins after handover, in addition to our preparation time.

Saudi Arabia, GCC and international orders

We ship only to destinations enabled at checkout and accepted for the specific products by our shipping partners. International orders require an accurate address, telephone number and any information lawfully required for customs clearance. We provide the required shipment s and declare the contents and value accurately. Availability can differ for perfume, oils and oud wood. We will contact you if an order cannot lawfully or safely be shipped and arrange an appropriate refund.

Customs, taxes and import requirements

The checkout shows shipping and any taxes or duties collected with your order. Unless explicitly shown as included, destination import taxes, customs duties and clearance charges may be payable by the recipient. These are separate from shipping. Customs inspections may affect transit times. We do not mark purchases as gifts or understate their value. Any permits or restrictions that apply must be satisfied before dispatch.

Delays, loss or damage

Contact HUDŪN if tracking stalls, your parcel is missing, or it arrives damaged. We remain your point of contact and will work with the carrier; your rights do not end when a label is printed or a parcel is handed over. We will tell you about material delays. Under applicable Saudi law, cancellation and refund rights apply if delivery is delayed beyond the agreed date or, absent another agreed period, by more than 15 days from the contract date, subject to the statutory force-majeure exception.

Address changes and unsuccessful delivery

Tell us about address errors as soon as possible. Changes after dispatch depend on the carrier. For a refused or uncollected parcel, we will explain the return and any actual, lawful costs before settling the order. No blanket forfeiture applies, and mandatory consumer rights remain protected.

Contact

HUDŪN · Hudun Atelier Establishment
National Number: 7054301622
Riyadh, Saudi Arabia · RRQH3830 · 13531
[email protected] · +966 50 222 9762