FAQ
What makes HUDŪN’s selection different?
We offer oils chosen for their individual character and attars composed with curiosity and care. Beauty may be delicate or powerful, simple or complex; harmony and the feeling a fragrance leaves matter most to us.
What is an attar, and how is it different from oud oil?
An attar is a composed oil-based fragrance. An oud oil is a distilled material with its own character. Read each product’s details for its materials and origins; fragrance notes describe the experience and are not a complete ingredient or allergen declaration.
Which sizes are available?
Our current oils and attars come in 2.5 g, 5 g and 10 g sizes, subject to stock. These are net weights of the fragrance, not the weight of the bottle or parcel.
How do I choose a fragrance?
Read the character and notes on each product page, then contact [email protected] if you would like guidance. Tell us which scents you enjoy and whether you prefer a closer or more noticeable presence. We cannot promise that a scent will behave identically on every skin.
How should I apply an oil or attar?
Follow the product directions and begin with a very small amount after a small-area skin test. Avoid eyes, mucous membranes and broken or irritated skin. Oils may mark fabrics; keep them off delicate clothing.
Can natural perfume cause an allergy?
Yes. Natural ingredients can cause irritation or allergy. Test a small amount on a small area of intact skin before wider use. A home skin test cannot guarantee safety or replace medical allergy testing. Stop use and wash off if irritation occurs; seek medical advice for persistent or severe symptoms. Contact us before use if you have a known fragrance allergy.
How do I store my fragrance?
Keep the bottle tightly closed, upright and away from heat, direct sunlight and children. Avoid contaminating the contents or adding water or other oils.
Why might an oil change or vary between batches?
Natural materials and ageing can affect colour, texture and scent. Each release has its own character. If a product appears damaged, contaminated or materially different from its details, contact us; natural variation does not remove your rights.
When will my order be ready?
We prepare paid, confirmed orders within three business days, Saturday through Thursday, excluding Friday. Courier transit time is additional. We will contact you if a problem affects dispatch.
Do you ship internationally, and who pays?
Shipping is paid by the customer. We arrange shipments through available shipping carriers, to destinations enabled at checkout and permitted for the products ordered. Choose from the options shown for your address and review the price before payment. Contact us if your destination has no available service.
Does a tracking number mean my parcel has been collected?
No. We first prepare the parcel, print its label and arrange carrier pickup. Tracking begins to update once the carrier has received and scanned it. Arrival depends on the selected service, destination and any customs processing.
Are customs duties included?
Only charges explicitly collected at checkout are included. Destination duties, import taxes or clearance charges may otherwise be payable by the recipient. We declare the true contents and value and do not mark purchases as gifts.
Can I change or cancel an order?
Contact us as soon as possible with your order number. Before dispatch, we will help where possible. After dispatch, return procedures may apply. Statutory cancellation rights remain protected.
Can I return an oil or attar?
For a change-of-mind return, oils and attars must be unused and in the condition received. In Saudi Arabia, notify us within seven days after receipt, subject to statutory exceptions. A skin test counts as use and may affect this eligibility. Defects and incorrect goods are handled separately. Longer mandatory rights in your country remain available. See our Returns policy for full details.
May I try oud wood before returning it?
For oud wood purchased from HUDŪN, our trial allowance is no more than 1 gram per purchased wood item. Return all remaining wood in its original condition within the applicable return process. It does not apply to oils or attars. Contact us before sampling a wood item weighing 1 gram or less.
What if my parcel is late, damaged or missing?
Contact us with your order number, tracking details and photographs if available. We will investigate with the carrier and arrange the remedy required by law. You do not need to resolve the matter with the carrier alone.
Which currency will I pay in?
Check the currency and total at checkout before paying. A display-currency conversion may be indicative only. Your bank may apply conversion fees. Contact us if the storefront and checkout show inconsistent prices or currencies.
How can I contact you?
Email [email protected] or call +966 50 222 9762. Include your order number for order enquiries. Our Shipping, Returns and Terms pages contain the full policies.